Categories
Automattic

Meet the Automatticians

In fall 2015, we held the first diversity and inclusion workshop at Automattic’s annual Grand Meetup. As part of a breakout session, we brainstormed around what we could do to give people a good sense of what it’s like to work here. And more specifically, how could we better attract diverse candidates to join us and thrive?

An idea that came up was to collect written testimonials from Automatticians — what we call people who work at Automattic — to use in recruitment efforts, and I volunteered to spearhead that effort. A couple of my colleagues immediately offered to help. Later during the session, our CEO, Matt Mullenweg, suggested that video interviews could be even more effective than written testimonials, and I agreed. Before I knew it, the Meet Our Colleagues video series was born.

Since then, we’ve conducted over 30 interviews, from developers, data scientists and designers, to HR wranglers and business folks. Colleagues volunteered to edit the interviews, and I’m especially grateful to Nancy Thanki, Tish Briseno, Ryan Ray, and our current editor, Glenn Pearson, for their work. Special thanks to my fellow Happiness Engineer Sarah Blackstock, who’s been been my right-hand woman on the project from the start.

Speaking of engineering happiness, many people ask me what being a Happiness Engineer (HE) at Automattic is like, along with advice on what it takes to be a good one — which I’ve written about briefly before. Over the last couple of years, we’ve chatted with many HEs as part of the video series: check out the interviews with Hari Shanker, Carina Pilar, David Cole, Cécile Rainon, Darnell Dibbles, Yuvraj Vaghela, David WatkisMarjorie Asturias, Doug Aitken, Luminus Alabi, and Praveen Selvasekaran. They help folks get the most out of WordPress.com, WooCommerce, WordPress.com VIP, and other Automattic products, working from around the world: from France to India; Brazil to Scotland; the United States to Ireland.

Stay tuned for more interviews throughout the year!

Meet our colleagues - YouTube screenshot

Categories
Automattic

Spotlight on Happiness Engineering

If you’ve ever wanted to know more about what it’s like to work at Automattic or are curious about the role of a Happiness Engineer, check out this short video for a peek at what my workday is like. And if you’re a feline fan, watch for a brief cameo by my most camera-friendly cat, Finnegan.

I was honoured to be part of this Career Spotlights series for YES Montreal, an organization that provides resources and encouragement to English-speaking Montrealers looking to build a career in this city.

Categories
Automattic WordPress

So You Want to Engineer Happiness

One of the best things about being a Happiness Engineer is telling people I’m a Happiness Engineer. Inevitably, their eyes light up and a smile inches across their face. Sometimes they let out a “For real?”

At a company where we’re allowed to make up our own job titles I’d have a pretty hard time giving up mine.

People often ask what it takes to engineer happiness all day, so I’ve compiled some thoughts on being a Happiness Engineer – or HE, as we affectionately call it. (Nearly everything at Automattic has either an acronym or a numeronym.)

What does a Happiness Engineer do?

Happiness Engineers at Automattic help users understand and enjoy the software we provide, from WordPress.com itself, to themes, to plugins like Jetpack, Akismet, and VaultPress.

What qualities make a good Happiness Engineer?

Happiness Engineers innately love to help folks solve problems and thrive on troubleshooting issues large and small. HEs think of clear and helpful communication as an art form and we are always working on perfecting it.

Here are some other qualities I think make a great HE:

word cloud

If you get impatient quickly when teaching your in-laws how to use email or have trouble explaining technical things without using jargon, this job is probably not for you.

Working remotely

Automattic is a distributed company, and nearly everyone works remotely – in 27 countries at last count. Most of us work from home, while cafés and libraries also witness their fair share of Automatticians pounding away at keyboards. Some folks craving a more office-like environment co-work from shared spaces – sometimes with their colleagues, like a group of Automatticians who co-work together in Boston.

Forums are fun

If you think you might make a good Happiness Engineer but have never helped people with WordPress-specific things before, a great place to test the waters before applying is in the support forums, whether for WordPress.com or WordPress.org. If you get sucked in quickly and find yourself spending hours answering questions just because you enjoy it, that’s probably a good sign.

Extended happiness

A few of my colleagues have written insightful posts that really encapsulate the experience of being a Happiness Engineer or working at Automattic. Check out the words and experiences of Andrew (who leads the Core Happiness team), Zandy, Steve, and Aaron.

Credo

The Happiness Engineer job page puts it well:

As a Happiness Engineer, helping people is your passion. Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues through listening to their needs and guiding them to the fullest use of the products we offer.

If that description calls out to you, why not do something about it? 🙂